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For Webex

 

Powerfull Help for Webex Users to Avoid Answer Suspicios Incoming Calls by Sending Notifications of Reputation (SPAM FRAUD NORMAL) and Phone Number Information While Phone Ringing.

 

 

With Notifications, Users Avoiding Answering Calls that Waste Time or Contain Fraud.

Webex Administrators Benefit by Improvement in the Efficiency of their Phone System, especially in Customer Service

 

In Organizations, Users responsible for Answering phone calls are always faced with the Dilemma of whether to Answer or Not.

•If they Answer

o It's a potential New Customer: Very Good

o If it's:

▪Spam: terrible waste of time

▪Fraud: terrible risk

•If they Not Answer

oIt was a potential New Customer: Very Badly

oIf it was a Spam or Fraud: Very Good

 

 

With Aqct Calls Fraud Guardian for Cisco Webex this Dilema it's Minimized

Because the Users are Warned, before answering, about the Reputation (SPAM, FRAUD or NORMAL) of each Call and the Originator of these.

 

For the only fact that Users do Not Answer Suspicious Calls, the Organization Cisco Webex Administrator can achieve Significant Improvements in the Customer Service group under his responsibility. Because there is no time wasted answering these calls.

 

The Reputation SCORE (SPAM, FRAUD or NORMAL) and the Originator of Calls are extracted from Databases generated by Social Networks and Call Score Reputation platforms.

 

Many will say, isn't it better to Block Suspicious Calls?

The problem is that the change in Call Reputation is Very Dynamic, where Social Networks adapts very well to these changes, but the information is very fresh and has a small probability of error. Therefore, we must ultimately let the user decide whether to Answer the Calls.

 

For more details on how it works, see Description